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Business Validation Specialist
DigiCert is looking for a detail-oriented, energetic Validation Specialist to join our team. The Validation Specialist will be responsible for to ensuring the quality of our internal and customer-facing validation products for the DigiCert software. This includes executing validation scripts, reviewing completed test results, and packaging them into a Transferrable validation product.
The Specialist will also submit defects and enhancements to improve the validation offerings and interact with Developers and other Software Quality and Corporate Quality personnel. They will perform other Software Quality duties, including assisting with bug verification, manual functional test execution, etc.
Schedules Available: Full Time, Part Time, and Overnight
Project a professional company image through phone, chat and email interactions
Recognize, document and alert supervisors of trends in customer calls
Research customer organizations and verify organization contact details online
Answer pre-sales and customer inquiries via phone, email, and live chat
Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems
Coordinate the implementation or scheduling of validation testing with affected departments and personnel
Study product characteristics or customer requirements and confer with management to determine validation objectives and standards
Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
High School Diploma or equivalent
1 year of experience in customer service
Comfortable working on a computer daily and conversing over the phone and through email
Strong oral, written and interpersonal communication skills
Proficient knowledge of Microsoft products and other applicable software or applications
Detailed-oriented with excellent organization skills
Self-motivated, manage your time well, and get things done
Team oriented and ability to work with people from diverse backgrounds
Bachelors degree in IT, Computer Science, or other technical degree
2+ years of experience in a customer service role within the tech industry
Excellent knowledge of Microsoft products and other applicable software or applications
DigiCert is a leading provider of scalable security solutions for a connected world. The most innovative companies, including the Global 2000, choose DigiCert for its expertise in identity and encryption for web servers and Internet of Things devices. DigiCert supports SSL/TLS and other digital certificates for PKI deployments at any scale through its certificate lifecycle management platform, CertCentral®. The company has been recognized with dozens of awards for its enterprise-grade management platform, fast and knowledgeable customer support, and market-leading growth.
DigiCert also provides a fun, casual, and flexible environment that emphasizes employee success. For our efforts, we have been awarded the Utah Best of State, Utah 100, UV50, Utah’s Best Places to Work, Best Companies to Work For, and the Alfred P. Sloan Award for Business Excellence in Workplace Flexibility. To help our employees thrive at work, we provide a fully stocked break room, generous benefits packages, competitive wages, and fun family activities outside the office. Each day, our employees are empowered to share their talents to help shape a better and more secure digital future for our world. If this appeals to you, come join an outstanding business with equally exceptional growth and opportunity!
Some DigiCert Benefits:
Generous medical, dental, life, vision, and disability benefits
401(k) plan with employer match
Flexible spending plan
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply.