Customer Retention Marketing Manager
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If you have any questions or need help applying, please email Life@digicert.com.
One of the fastest-growing and most successful companies in Utah is looking for a Customer Retention Marketing Manager to join its Customer & Partner Engagement Marketing Team- DigiCert is one of the largest Certificate Authorities in the world. We issue digital certificates that are used to secure websites with SSL/TLS encryption. Our growing roster of over 50,000 customers includes world-famous brands like Amazon.com, Twitter, Yahoo!, AT&T, BMW, and Sony. In 2011 alone, we were awarded the Inc. 500|5000, Deloitte Technology Fast 500, Utah Best of State, Utah 100, UV50, and the Alfred P. Sloan Award for Business Excellence in Workplace Flexibility. It’s easy to see why we’re growing our sales team! Come be a part of an exceptional business with exceptional growth and opportunity!
This position will be responsible for helping to drive the overall strategy and owning the implementation of our customer marketing lifecycle campaigns including: planning, designing and implementing onboarding, nurture, retention and loyalty programs. You will be responsible for evaluating the effectiveness of the programs and ensuring integration across all customer touch points. You will also work closely with our data analytics team to derive customer insights that help drive retention and reactivation effectiveness. You will collaborate with our Marketing Automation team to deliver creative and technical direction to ensure a smooth and on-time delivery of marketing campaigns.
Build, deploy, monitor and improve customer marketing strategies and programs, including, email, social, and digital advertising
Develop hypotheses-based test plans in concert with Analytics, Creative and Marketing Automation teams
Identify opportunities to simplify programs using automation and dynamic content
Develop and drive customer engagement strategies to improve customer experience and increase cross-sell and upsell
Provide accurate and timely reporting on success of programs, as well as recommendations for improvement
Identify opportunities to increase loyalty, cross-sell, upsell, retention and advocacy across products, customers segments and regions (NAM, APAC, EMEA, etc.)
Bachelor’s Degree in business, communications, or relevant field
An eye for detail and a passion for on-brand communications
A customer-first mindset that solves for “right for me” solutions and communications
Proven experience in developing cross functional relationships within a matrix environment
Strong problem solving and analytical skills; data driven mindset
Demonstrated program/project management and ability to drive business results
Engage and motivate advocates with effective communication skills, strong formal presentation and out of the box thinking
Strong team player, with a can-do attitude
5-7 years in marketing, customer programs, other relevant experience
Experience or familiarity with marketing automation and CRM systems
DigiCert is a leading provider of scalable security solutions for a connected world. The most innovative companies, including the Global 2000, choose DigiCert for its expertise in identity and encryption for web servers and Internet of Things devices. DigiCert supports SSL/TLS and other digital certificates for PKI deployments at any scale through its certificate lifecycle management platform, CertCentral®. The company has been recognized with dozens of awards for its enterprise-grade management platform, fast and knowledgeable customer support, and market-leading growth.
DigiCert also provides a fun, casual, and flexible environment that emphasizes employee success. For our efforts, we have been awarded the Utah Best of State, Utah 100, UV50, Utah’s Best Places to Work, Best Companies to Work For, and the Alfred P. Sloan Award for Business Excellence in Workplace Flexibility. To help our employees thrive at work, we provide a fully stocked break room, catered lunches, generous benefits packages, competitive wages, and fun family activities outside the office. Each day, our employees are empowered to share their talents to help shape a better and more secure digital future for our world. If this appeals to you, come join an outstanding business with equally exceptional growth and opportunity!
Some DigiCert Benefits:
Generous medical, dental, life, vision, and disability benefits
401(k) plan with employer match
Flexible spending plan
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply.